FAQ

Welcome to the Vetrima FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:

  • Handling time: 1-2 business days
  • Transit time: 4-6 business days
  • Estimated delivery time: 5-8 business days
    For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.

Question #3: Where is Vetrima located?
Answer: Vetrima is a men’s clothing brand based in the United Kingdom. We proudly offer a wide selection of high-quality men’s apparel and accessories and ship exclusively within the UK.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • MasterCard
  • Shop Pay
  • Visa
  • Venmo
  • PayPal
    For more details, refer to our Payment Methods.

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return Policy for more details.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #7: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return Policy page for complete details.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 14 business days, depending on your bank or payment provider. For more details, see our Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for more information.

Question #10: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@vetrima.com .

Question #11: Do you ship internationally?
Answer: No, we currently ship only within the United Kingdom.

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return Policy page.

Question #15: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.

For More Information: 

E-mail: info@vetrima.com
Phone: +44 7413 098431
Address: 35 Grafton Way, London, W1T 5DB, United Kingdom
Contact Form: Here

Customer Service Hours: Monday to Friday: 9:00 AM to 6:00 PM (GMT)

We do our best to reply to your e-mail within 24 hours